Please note London, UK time zone will change to GMT from Sunday 31st October 2021. Please ensure you are converting programme timings using the GMT time zone

Any questions?

Here are a few of the questions we get asked the most... If you still need help, please contact the Fusion family using one of the contact methods below or via our live chat box (the green message icon, bottom right of your screen).

No! We will now be offering a combination of live and virtual meetings. By offering both physical and virtual meeting styles, we hope we have catered for everyone, making the Fusion community as inclusive as possible. We believe this will strengthen relationships and collaborations for our delegates who attend either style of meeting.

For a full list of our upcoming virtual conferences, please visit Fusion Online.

For a full list of our upcoming live conferences, please visit Fusion Conferences.

If you have not been contacted by the Conference Manager, please reach out to us via admin@fusion-conferences.com for further information. If you still remain interested in participating in the virtual conference, we will assist you with transferring your regsitration.

If the virtual conference is not of interest and you wish to withdraw your registration, we will assist you with your refund.

All virtual conferences and programme timings are based on a London, UK time zone.

Most of our conferences will run over 3 days, commencing around 2pm and finishing around 6pm London, UK time. Please head to the conference website to check the programme for further details, when available.

Head to the 'All conferences' tab, select the 'Register' button against the conference of your choice and follow the process to secure your place. Once registered, you can create your virtual profile and begin exploring the platform.

If you are unable to pay online via card, please contact us for an alternative registration method.

Once registered, you can find all of the information and guidance needed to navigate our platform and maximise your participation via the ‘Resource Centre’. Within your account, head to 'My Bookings' and select the conference of interest. The 'Resource Centre' will be available on the left-hand side navigation panel.

Our downloadable ‘how-to’ guides will be available prior to your conference commencing, so you can familiarise yourself with all you need to know.

Specific guides will be sent out via email to Invited Speakers, Poster Presenters and those who have an active role in the meeting.

Click the 'forgotten password’ button on our login page, enter your email address and we will email you a password reset link. Please note, if you have previously attended an in-person meeting, your login details will not be the same, you will be required to create a seperate account for our virtual conferences.

If you're wondering how a Fusion Online conference works, head over to our ‘How it works’ page which will explain all of our platform features and what to expect during a virtual conference.

We recommended the following to fully benefit from our virtual platform:

  • A reliable internet connection.
  • Up-to-date antivirus software.
  • Up-to-date browser version (we recommend Chrome, Microsoft Edge, Firefox and Safari).
  • For optimal functionality, a laptop or desktop (PC or Mac) are advised.
  • A high quality microphone and webcam.
  • We recommend familiairsing yourself with our 'how-to' user guide before the virtual conference commences.

If you have an active role in the virtual conference, please see our specific FAQ below.

Please see the user guidance above. In addition to this, please head to our 'Resource Centre' once registered to view specific 'how-to' guidance relating to your role(s) at the virtual conference.

A copy of our 'how-to' guide(s) will also be emailed to you. The Fusion team are on hand to answer any additional questions you may have, drop the Conference Manager an email and they will be happy to help.

We have a great lab package available, allowing 3 members to register from the same lab for £500. Please contact us for further details.

No. All content will be accessible on a live basis, to maximise audience participation and engagement.

Fusion Online has a zero-tolerance policy for harassment of attendees, sponsors, exhibitors, Fusion employees or affiliates in any form. Upon registering, you will be asked to agree to our Code of Conduct and this is must be followed throughout the virtual conference.

A copy of our Code of Conduct can be found within the 'Resource Centre' once registered.

A full refund can be obtained within 14 days from the date you registered. Thereafter, your registration fee is non-refundable.

Please see our terms and conditions for further details regarding our refund policy.

Please check the appropriate conference webpage for talk and poster abstract submission deadlines and the submission email address. Abstracts should be submitted to us via email, ahead of the deadlines, for consideration.

If your abstract is accepted for a talk or poster presentation, we will contact you via email with further information.

The amount of funding available for grants varies for each of our virtual conferences. If any grants are available, details can be found under the ‘ticket prices’ tab on the conference webpage. Please send any requests for funding to the Conference Manager for review including your name, a short message outlining why you would benefit from attending the conference and an abstract for talk or poster consideration.

No, unfortunately we do not currently provide a Day Pass rate for our virtual conferences.

We encourage the use of social media both prior to and during the virtual conference to network. Our 'Conference Chat' will be open for all participants 3 days prior to the conference commencing. Simply log in, head to my 'My Bookings' and select the conference of interest. The 'Conference Chat' will be available on the left hand side navigation panel. You can direct message an individual participant, setup small group messages or join the global 'Conference Chat'.

Simply get in touch! Send an email to admin@fusion-conferences.com and someone will be in touch to discuss your ideas and thoughts.

Feel free to contact the Fusion Team via our support widget (green chat icon located bottom right of the page) and we will be happy to assist.

Still have questions?

Don’t hesitate to get in touch. We’re always happy to help.